Terms of Service
Please read these terms carefully before using our biological age analysis services.
Important Notice
This test is for informational and entertainment purposes only. It is not a medical or diagnostic test and should not be used to make health decisions.
Service Description
Epoch provides methylation tests that estimate your biological age based on epigenetic markers. This service is offered for entertainment and informational purposes only.
Important Disclaimers
This test does not diagnose, treat, or prevent any disease or medical condition
Results should not be used to make health or medical decisions
This test is not FDA-approved for clinical or diagnostic use
Consult a qualified healthcare provider for any health concerns
Purchase Types
Epoch offers three ways to purchase our biological age testing service:
Gift Purchase
Purchase a redeemable code that can be given to anyone. The recipient redeems the code online to receive their collection kit.
Codes are transferrable to any person
Valid for 12 months from date of issue
One code = one sample collection kit and processing
Direct Purchase
Order a collection kit directly shipped to your address. No code redemption required—simply provide your shipping address at checkout.
Kit ships directly to you
One-time purchase, one test
Sample must be returned within 90 days of kit receipt
Subscription
Receive collection kits on a monthly basis at a reduced price. This discounted rate comes with specific restrictions outlined below.
Subscription Terms & Restrictions
One test per month limit: We will process a maximum of one (1) test per calendar month per subscription.
Active subscription required for processing: Your sample must be received by Epoch while your subscription is active. If you receive a kit but do not return the sample before your subscription lapses, we are not obligated to process that sample.
No carryover: Unused monthly tests do not accumulate or carry over to subsequent months.
Billed monthly until cancelled
Cancel anytime—no long-term commitment
See Section 04 for subscription cancellation and refund policies
How the Service Works
Step 1: Purchase
Choose your purchase type (gift, direct, or subscription) and provide billing information. For direct purchases and subscriptions, provide your shipping address. For gifts, provide the recipient's email or physical address for code delivery.
Step 2: Kit Delivery
For gift purchases: We generate and send a unique redemption code to the specified recipient address. The recipient redeems the code online to request their kit.
For direct purchases & subscriptions: Your collection kit ships directly to the provided address.
Gift codes are transferrable; subscriptions are not
All codes/kits have no cash value and cannot be exchanged for money
Step 3: Kit Fulfillment
We will provide estimated shipping timelines at purchase/redemption. Due to laboratory requirements, there may be a delay between order placement and kit shipment.
Step 4: Sample Processing & Results
Return your sample using the provided materials. Results will be accessible via your unique code or account.
Subscription customers: Your sample must be received by Epoch while your subscription is active. Samples received after subscription cancellation or lapse may not be processed.
Refund & Cancellation Policy
Service Delivery Guarantee
Refunds are provided only if Epoch is unable to deliver the service. We reserve the right to cancel orders and issue refunds at our discretion for operational reasons.
Subscription Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- No prorated refunds are provided for partial months
- Any kits received but not returned before cancellation will not be processed after your subscription ends
- To ensure processing, return your sample before your subscription lapses
Refund-Eligible Circumstances (Epoch-Initiated):
- Sample quality issues — sample is degraded, insufficient, or otherwise unsuitable for testing
- Lost or damaged shipments — kit or sample lost in transit or arrives damaged beyond use
- Logistics or operational delays — unforeseen circumstances preventing timely service delivery
- Laboratory errors — processing failures or technical issues on our end
- Service discontinuation — if we are unable to continue offering the service
Refund Terms:
- Refunds are issued to the original purchaser only
- Refunds will be processed within 14 business days to the original payment method
- Epoch will notify the purchaser if a refund is being issued and the reason
Non-Refundable Circumstances:
- Customer-initiated cancellations — change of mind, no longer wanting the service
- Dissatisfaction with results — unhappy with biological age estimate or report content
- Failure to return sample — sample not returned within 90 days of kit receipt (gift/direct) or while subscription is active (subscription)
- Unredeemed or expired codes — codes not redeemed within the validity period
- Incorrect shipping information — customer-provided address errors
- Subscription samples received after cancellation — kits not returned while subscription was active
Note: All sales are final once the service has been successfully delivered. By purchasing, you acknowledge that refunds are not available for customer-initiated requests.
Code Terms (Gift Purchases)
Transferrable
Gift to anyone you choose within the US
12 Month Expiry
From date of issue
No Cash Value
Cannot be exchanged for money
We are not responsible for lost, stolen, or unredeemed codes. Gift codes apply to gift purchases only—subscription kits are non-transferrable.
Processing Delays
You acknowledge and agree that:
- Kit shipment may be delayed to allow for sample batching
- We will communicate expected timelines but do not guarantee specific delivery dates
- Delays in kit shipment do not entitle you to a refund, provided the service is ultimately delivered
Limitation of Liability
- We are not liable for any decisions made based on test results
- We are not liable for codes that are lost, stolen, or transferred
- We are not liable for subscription samples not returned while subscription is active
- Our maximum liability is limited to the amount paid for the service
Privacy
Your information is handled in accordance with our Privacy Policy. Notably:
- Test results are stored with your unique code only—not your name
- We do not link billing information to test results
- We do not share genetic information with third parties without consent
Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be:
- Modified to the minimum extent necessary to make it valid and enforceable, or
- Severed from these Terms if modification is not possible
The remaining provisions shall continue in full force and effect and shall not be affected, impaired, or invalidated in any way. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
Acceptance
By purchasing this test (whether as a gift, direct purchase, or subscription), you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy.